Sivarpanam believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
Donation Limitation: At present, Sivarpanam does not support cancellation of donations once they have been successfully processed. This is because donations are immediately allocated to ongoing charitable initiatives to ensure timely support to those in need.
7-Day Window: However, if you believe a donation was made in error, you may contact our support team within 7 days of the transaction. We will review your request on a case-by-case basis and take appropriate action where applicable.
No Cancellations: As Sivarpanam is a donation based platform and does not deal with the sale or delivery of perishable items such as flowers, food, or similar goods, this section is generally not applicable.
Quality Guarantee: However, if any donation involves physical delivery of items as part of a charitable project, and the recipient reports issues related to quality or suitability, such concerns will be reviewed by our team and addressed appropriately.
As this platform facilitates charitable donations and does not involve the sale or delivery of physical goods, the concept of damaged or defective items is not directly applicable. However, if you believe there has been an issue with your donation transaction or you have concerns regarding any receipt or acknowledgment, please contact our support team within 7 days. We will review the issue and assist you accordingly.
Sivarpanam is a donation platform and does not directly sell or ship commercial products. However, if a donation is associated with any physical item or acknowledgment (as part of a campaign or project), and you feel it does not match the description or your expectations, please contact our Support team within 7 days. We will review the concern and take appropriate action based on the nature of the issue.
Sivarpanam is a donation-based platform and does not sell products covered under manufacturer warranties. In the rare case that a charitable project involves distribution of physical items with manufacturer warranties, any complaints or service issues should be directed to the respective manufacturer as per their warranty terms and conditions.
In case any refund is approved by Sivarpanam due to a valid reason, the amount will be processed within 5-7 days business days. The refunded amount will be credited to the original payment method used by the donor.
The above content is created at Sivarpanam 's sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to merchant's non-adherence to it.
For any questions regarding this policy, please contact our Customer Service team.
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